SAINTLEX//

Based in Jamaica · Open to eligible remote opportunities

IT Support &
Technical Operations

I approach technical issues methodically, communicate in plain language, and document what happened so the next resolution is faster and safer.

Download Resume View Experience LinkedIn
Professional supportCustomer and device troubleshooting
HardwareSetup, upgrades, and testing
OperationsAsset records and documentation
Current learningLinux, networking, and cloud fundamentals

01 / SUPPORT SKILLS

Support Skills

These support areas combine verified professional experience with documented hands-on practice. The site distinguishes workplace experience from lab-based learning.

01

Customer and application support

Phone and email support, account access, application connectivity, order questions, case notes, and clear customer guidance.

02

Device and hardware support

Desktop setup, RAM and storage installation, printer testing, mobile device troubleshooting, firmware updates, and Bluetooth pairing.

03

Asset and operations support

Technical asset records, device provisioning, inventory coordination, quotations, order documentation, and workflow updates.

04

Networking and system fundamentals

IP addressing, DNS, DHCP, Wi-Fi, VPN concepts, Linux basics, logs, processes, SSH, and command-line diagnostics.

02 / TROUBLESHOOTING PROCESS

Troubleshooting Process

I clarify the issue, isolate the likely cause, test safe changes, verify the result, and document what happened.

  1. 1

    Define the problem

    What changed? Who is affected? What still works? What is the business or user impact?

  2. 2

    Collect evidence

    Reproduce the issue where safe, inspect logs and status, and capture exact errors without exposing personal data.

  3. 3

    Test the simplest cause

    Check one layer at a time and compare expected versus actual results.

  4. 4

    Fix and verify

    Apply a reversible change where possible, confirm the outcome, and check for side effects.

  5. 5

    Close the loop

    Explain the result clearly, document the resolution, and schedule follow-up when needed.

03 / PROFESSIONAL EXPERIENCE

Professional Support Experience

My support background combines customer communication, device troubleshooting, hardware setup, technical asset management, documentation, and operational coordination.

Sterling Carter Technology Distributors

IT Procurement Administrator

Temporary contract

Configured and upgraded desktop computers, installed RAM and storage, tested printers, supported customer inquiries, and maintained technical order documentation.

Island Networks Jamaica

Asset and Inventory Management Officer, Level II

Temporary contract

Administered technical asset records, coordinated device provisioning, supported firmware and configuration work, and connected to devices through native interfaces, IP addresses, and PuTTY.

IBEX, Fitbit Account

Technical Support Specialist

Customer and device support

Troubleshot device setup, Bluetooth pairing, synchronization, firmware, sensor data, mobile application connectivity, account access, and customer orders.

Reliable Courier Jamaica

Customer Service Representative with internal technology support responsibilities

Customer and internal support

Set up laptops, printers, phones, software, and user accounts while resolving internet, email, printing, tracking system, and access issues.

View complete employment details

04 / TECHNICAL PROJECTS

Technical Projects

Labs are identified as labs, and unfinished work stays marked as work in progress.

Work in progressIT support practice

IT Support Lab

A practical collection in development with troubleshooting runbooks, ticket examples, networking exercises, Linux administration notes, and security support scenarios.

Planned evidence

  • Commands
  • Redacted screenshots
  • Expected and actual results
  • Failures and fixes
  • Lessons learned

Current status: The repository will be linked after the work is complete and passes privacy review.

Local experimentDocument retrieval

RAG Evaluation Lab

A local experiment with document retrieval, FastAPI, ChromaDB, MLflow, mocked tests, and technical setup documentation.

Tools used
FastAPI, ChromaDB, MLflow, Python, and local services
Current limitation
The repository link remains withheld while credential rotation and history cleanup are incomplete.
DocumentationPublic repository

Hermes Workflow Notes

Notes and procedures I documented and organized while working with the open-source Hermes agent framework.

What I worked on

Reusable setup steps, operating notes, and task procedures written to make my own workflows easier to repeat.

These are personal workflow notes, not a claim of ownership or maintenance of the Hermes framework.

View repository

05 / TOOLS AND PLATFORMS

Tools and Platforms

Professional-use tools are separated from the technologies I am currently studying.

Professional use

Support and administration

  • Salesforce
  • Autotask
  • AssetTiger
  • Google Workspace
  • Slack
  • PuTTY
Professional use

Hardware and devices

  • Desktop setup
  • RAM installation
  • Storage installation
  • Printer setup and testing
  • Consumer device troubleshooting
  • Firmware updates
  • Device configuration
  • Bluetooth troubleshooting
Professional use

Operations systems

  • QuickBooks Enterprise
  • River Cities
  • ASYCUDA World
  • Google Sheets
Developing knowledge

Current technical development

  • Linux
  • Networking diagnostics
  • Bash
  • AWS fundamentals
  • HTTP
  • APIs
  • Cloud support fundamentals

06 / TARGET ROLES

Target Roles

  • IT Help Desk
  • Technical Support
  • Application Support
  • IT Operations Support
  • Cloud Support Trainee
  • Implementation Support
Verified resume

Download my verified IT Support resume for details about my employment history, technical support experience, and operational background.

07 / CONTACT

Contact

Based in Jamaica and open to eligible remote IT support and technical operations opportunities.

Download Resume bogle.alex@hotmail.com LinkedIn GitHub